1. Services Provided iMpande offers professional counselling services, intended to support clients through personalized consultation. Services are delivered in accordance with the highest professional standards and tailored to individual client needs.

2. Appointment Policies

• Booking: Appointments must be scheduled in advance through our booking system or contact form.

• Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to cancel within this timeframe may result in a cancellation fee.

• Punctuality: Clients are encouraged to arrive on time. Sessions will end as scheduled to accommodate the needs of subsequent clients.

3. Confidentiality Confidentiality is paramount in our counselling services. Information disclosed in sessions is treated with the utmost respect and discretion. However, confidentiality may be breached under the legal obligations to report when there is a risk of harm to the client or others, as required by Victorian law.

4. Payment Terms Payment for services is due at the time of service unless other arrangements have been made in advance. We accept payment via direct deposit

5. Intellectual Property All materials provided during counselling sessions, including worksheets, informational documents, and digital content, are proprietary and may not be shared, copied, or reproduced without explicit permission.

6. Limitation of Liability iMpande is committed to providing high-quality services. However, clients acknowledge that the outcomes of any counselling session are not guaranteed. iMpande will not be liable for any direct or indirect damages that arise from the use of its services.

7. Modifications to Terms and Conditions iMpande reserves the right to modify these terms and conditions at any time. All changes will be posted on our website and will be effective immediately upon posting.

8. Governing Law These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from or related to the services provided by iMpande shall be subject to the jurisdiction of the courts of Victoria.

9. Contact Us If you have any questions or concerns about these terms and conditions, please contact us at asourceofhealing@impande.com.au